for the Development of the
National Survivor User Network
(NSUN),
May
2007
This initial proposal for the
strategic development of NSUN, ‘the network’, has
been developed in line with the Aims, Mission and Values as described in the
document ‘Inaugural Mission, Aims and Values, May 2007’ and in line with
the key activities described in the original ‘Terms of Reference, September
20061’.
The strategic approach described in
this document sees us moving forward along two major
fronts:
Making Partnership Working and
Capacity Building central to the to the strategic development of the
Network
A guiding principle in developing
the network should be focusing on using and developing existing and new capacity
in other mental health service user / survivor organisations rather than
creating a new large organisation. Developing partnerships
between others and ourselves, facilitating and brokering partnerships between
service user / survivor groups and facilitating and brokering partnerships
between service user / survivor and others will be central to our work.
Supporting this, five other areas of work have been identified for the network.
A brief statement covering partnership working and each of these five areas in
turn, including how partnership working will be implemented in these five areas,
follows below:
Partnership Working
Training
and
Communication
Creating regional, diversity and specialist structures
Supporting
Capacity
Building
Research
Being a knowledge resource
Local and specialist knowledge
Building on existing knowledge
(Co-) commissioning research
Knowledge
Using existing structures
Building on existing capacity
Identifying gaps
Providing training and information
Providing support & encouraging peer support
Informing the
Network
Developing, facilitating and
brokering partnerships will be key components of our work. By working together
service user /survivor groups are in a far stronger position to be able to
sustain themselves, create new initiatives, work as equal partners with others
and have more impact. Supporting the formation of partnerships and agreements
between service user / survivor groups and non- service user / survivor led
organisations will also be an important part of this work. This will sometimes
be initiated by service user / survivor led groups, sometimes by us and
sometimes by non- service user / survivor led organisations i.e. Statutory
providers and commissioners, government and voluntary sector organisations. We
recognise that being able to engage successfully with service user / survivor
-led groups is a priority for many of these organisations and that therefore the
brokering and facilitation we offer has potential commercial value (see ‘Being
Financially sustainable’ below).
Partnership working provides
opportunities to build and develop the strengths that already exist within
service user / survivor led organisations and groups and should allow the
network to develop and expand far faster than would otherwise be possible. It is
not without its problems though. Matching requests for partnership and making
sure that expectations are both clear and obtainable is a real challenge. Even
then and with all the best intentions partnerships sometimes fail through poor
communication, unclear agreements, personality clashes and where competitive
interests are perceived to outweigh the advantages of collaboration. The NSUN will often have to act
as a mediator and will need to monitor and maximise the effectiveness of
partnerships by measuring and managing performance across all the partnership
activities we are involved in or broker.
Being a knowledge
resource
Central to our role as a knowledge resource is the creation of a database of information for and about service user / survivor -led groups and organisations. Some of the information about these groups and organisations already exists within other databases or other organisations are striving to collect this information. We will therefore:
Also some organisations already
collect and disseminate information that is of value to other groups and
organisations. We will have a role in signposting to this information or making
this information more widely available. However there are also gaps in
accessible information for service user / survivor -led groups and
organisations. We would hope to expand on this, for example by translating
changes in law and government policy into clear briefings. We envisage doing
some of this work ourselves, and some in partnership with other organisations,
perhaps through the formation of a service user / survivor -led parliamentary
working group or similar.
We will become important as a
knowledge resource for individual service users / survivors, for service user /
survivor groups organisations and networks, and also for government, statutory
organisations and other non-service user / survivor led organisations. In
principle all the (non-confidential) information we hold should be made freely
available to service users / survivors and service user / survivor groups,
however we also recognise that this a commercially valuable resource and
charging others for accessing this information may become an important source of
sustainable revenue (see ‘Being Financially Sustainable’
below).
Research
It is not the aim of the network to become a service user / survivor -led research organisation but some of our most important aims may best be achieved through research. Examples include:
Many other service user / survivor
-led organisations are interested in answering similar research questions,
sometimes as part of larger research agendas. Working in collaboration with
these groups to obtain the required funding and to make use of their existing
capacity would be of benefit both to us and to any groups we work in partnership
with. By working in partnership we can be more effective in obtaining the data
we require and we will simultaneously be supporting capacity building within
service user / survivor groups.
Supporting Capacity
Building
Some of the research work above will identify priorities for capacity building within service user / survivor groups, both by strengthening existing groups and by encouraging the development of new initiatives. There are several ways in which this can take place:
The network will have an important role as a source of information and should be able to signpost to other possible sources of information. Developing partnerships to meet our own objectives will also be important in both more efficiently reaching these objectives and supporting capacity building in other organisations. The network will support other organisations funding applications, provide training and in this, and other ways, become a major resource for other service user / survivor organisations. However the network will have an even more important role in helping groups to find the support they need through partnership with other service user / survivor -led organisations.
In supporting organisations directly we will focus on identifying and supporting development in:
Groups will be prioritised through
the mapping process above.
Training and
Communication
The network will provide some
training directly in order to help build capacity in the wider service user /
survivor -involvement movement, however the longer-term aim will be primarily to
provide information about other service user / survivor -led training
initiatives and to support the development of these initiatives. The network
also aims to increase the availability of appropriate training for service user
/ survivor and service user / survivor groups by supporting other service user /
survivor -led organisations to develop relevant training programs. With this and
all other partnership activities communication will be of central importance
both internally and externally.
It is expected that the network will be seen as a resource for the media, commissioners, service providers and policy makers. When relevant to our role the network will provide these resources directly. With other requests it will be more appropriate to signpost to other organisations. We will work together with service user / survivor -led organisations which have specialised expertise in effective communication and the use of different media. Again, this will be of benefit to us in ensuring we are as effective as possible and it will also help fulfil our desire to support capacity building within service user / survivor groups.
When we do present messages to the
media we need to be as in control as possible of how we appear in the media; we
need to present clear and consistent messages. The development of protocols for
media engagement and a number of key messages will be vital in doing this.
As important as our external
communication, ensuring that we communicate well internally is vital to our
success. Developing effective communication mechanisms is so vital to the
organisation that it is seen as one of the five key objectives in ‘Creating a
Robust Organisation’ (see below).
Creating Regional, Diversity and
Specialist Structures.
In creating regional, diversity and
specialist structures we will, wherever possible, work together with existing
networks. By ensuring that there are networks that link individuals and groups
together within regions, that there are also networks that link individuals and
groups together with similar specialist interests (e.g. groups with a research
interest) and networks that link individuals and groups together with a similar
diversity focus (e.g. groups for service users and survivors within Black and
Minority Ethnic communities) we will ensure that the information we disseminate
is targeted as effectively as possible, that service users and survivors are in
the best possible position to provide each other with mutual support and that we
are aware as of local and minority issues.
We also need to ensure that the staff and management committee are accessible to service users. This means that both staff and management committee members will need to meet regularly with existing networks. This will include holding management committee meetings at different locations and in this way providing opportunities to meet local groups and exchange information.
Creating a robust
organisation
A strong organisation with a
sustainable future is the foundation on which all our other work can be built.
This will be achieved by working towards the following five
objectives:
The development of an independent,
transparent and accountable structure is essential to the success of the
network. The creation of the network was a service user / survivor -led
initiative. A Network Planning Group was established consisting entirely of
service users and survivors as a response to recommendations from the ‘On Our
Own Terms’ report. The network has however relied on support from non- service
user / survivor -led voluntary sector organisations in becoming established and
obtaining the initial funding. This support has been essential and the network
continues to need to be hosted by an established financially stable
organisation. This hosting is entirely for financial and legal reasons. A
committee of service users / survivors has effective executive control over the
network. This situation will remain necessary until the network becomes an
independent legal entity. The members of the management committee and others
closely involved with the network are convinced that the involvement of the
voluntary sector organisations has been motivated by a desire within these
organisations, especially by the service user-involvement staff in these
organisations, to see an independent service user / survivor -led network
established and not by any possible financial or other gain by these
organisations. Other service user / survivor have, understandably, been wary of
this situation and would have preferred to see the network hosted by a service
user / survivor -led organisation. The current situation has arisen out of
tactical necessities and while it remains unchanged it is imperative that we are
able to present a transparent and clear picture of the financial and
decision-making structures within the network and the arrangements between the
network and any other organisations. It is also important that the network moves
as quickly towards an independent structure as is possible to do without
undermining the networks stability and growth. Important factors to bear in mind
during this process will be preparing and strengthening the management committee
and staff team for loss of support from a larger organisation and satisfying the
funding bodies that we are in a position to continue to be entrusted with the
funding we receive.
In working towards independence we
will need to:
The efficient running of the
organisation and the provision of a quality service is dependant on clear
policies, procedures and monitoring and evaluation systems. This will be
achieved by:
However, we also aim to take our monitoring and evaluation a step further by trying to assess what our impact is on the wider service user / survivor involvement movement. In order to do this we will contract an external evaluator to design and implement a monitoring system. Currently a remit for this work, to be put out to tender, is being developed in partnership with our funders
We intend also to introduce a
quality assurance system in order to ensure that we maintain the highest
standards of working within the organisation. Quality assurance systems also
demonstrate to the outside world, including funders, that we are maintaining
the highest possible standards in dealing with our own staff, partners and
clients.
The network is not aiming to
establish itself as a large organisation and will therefore rely on a very small
team. The vulnerability that is a consequence of relying on a small team working
under pressure within a highly politicised environment means that even more
attention is needed to the support that this team receives. They will be
supported by:
Three main objectives will be
strived for in ensuring that we are communicating well:
The mechanisms for communication are dealt with in more detail in the ‘NSUN Communications Policy’
Other aspects of communication are
highlighted above in ‘Training and Communication’.
FURTHER
READING
For more information also see the
following documents:
Internal
documents
Developing a Structure for the Network (2007)
Inaugural Mission, Aims and Values, May 2007
NSUN Communications Policy (2007)
Terms of Reference, September
2006
External
documents
Wallcraft, J., Read, J. &
Sweeney, A. (2003) On Our Own Terms: Users and survivors of mental health
services working together for support and change. London: The Sainsbury
Centre for Mental Health.
NSUN Strategy 2007_05_20